Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to some one via email.
To send a Gift Certificate you need to go to our Send Gift Certificate Page.
(Click Here) When you send a Gift Certificate, you need to specify the following. The name of the person you are sending the Gift Certificate to. The email address of the person you are sending the Gift Certificate to. The amount you want to send. (Note you don't have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.
If you have funds in your Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Enter the amount to apply from the funds in your Gift Certificate Account. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future.
You may receive a Gift Certificate either by email or by paper in the form of a gift card or letter. Every certificate includes the dollar amount of the Gift and its Redemption Code.
- If you receive a Gift Certificate by email, it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can redeem the Gift Certificate by clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Certificate page. You will then be requested to create an account, if you do not have one, or to sign-in, if you are not already signed in, before the Gift Certificate can validated and placed in your personal Gift Certificate Account. Then it will be ready for you to spend on whatever you want.
- If you receive a Gift Certificate card or letter, it will contain details about the dollar value of the Certificate and include the Gift Certificate Redemption Code. You can redeem the Gift Certificate by entering the Redemption Code here, at the top of the page, and clicking the "Apply to Your Account" button. You will be requested to create an account, if you don't have one, or to sign in, if you have not done so, before the code will be validated and the amount added to your Gift Certificate Account. Then it will be ready for you to spend on whatever you want. (An email Gift Certificate can be redeemed this way as well.)
For any queries regarding the Gift Certificate System, please contact the store by email at customerservice@kitchen-net.com. Please make sure you give as much information as possible in the email. You may also phone us at 877-707-3377.
